How our quotes, bookings and extra work are handled, in plain English.
These terms apply to quotes, bookings and work from Elevex Property Solutions ("Elevex", "we", "us"), including bookings made in our Elevex Crew app. When you tick the box in the app, or accept a quote, you agree to them. Nothing in them limits your rights under the Australian Consumer Law.
The price you see in Elevex Crew is an estimate: a guide for a property of this size in normal condition. We confirm it in an itemised quote, and nothing starts until you accept that quote. No payment is taken when you request a quote or book. All prices include GST.
Your estimate and quote are worked out from what you tell us: your address and property, the size and length of the grass, the number of windows, the length, height and condition of hedges, the amount of green waste, and the jobs you pick. If the job turns out to be outside those sizes or details, it is charged extra. That includes a bigger area, longer or overgrown grass, more windows, hedges that are longer, taller or denser than you said, more green waste, a dirtier property than described, or extra jobs. We tell you before we go over, and we agree the change with you first.
If you would like other items done while we are on site, extra time can be arranged on the day. It is charged per staff member in 30-minute steps, at the rate shown in your booking or quote. Just ask your crew.
Cleaning assumes the home is empty or tidy, with power and hot water on. Heavy build-up, mould, hoarding, pet hair and very dirty ovens take longer, and we tell you before we go over.
Windows assume safe, clear access. Paint, render, builders' dust and hard-water staining take longer and are quoted separately. If the number of windows differs from the booking, the price is adjusted.
Please make sure we can get in, with a key safe, an unlocked gate or someone at home, and that pets are secured. If a site is unsafe, for example because of a hazard, an unsecured animal or unsafe access at height, we may need to stop, and we will tell you why and what we can do instead.
Please tell us as early as you can if you need to change or cancel a booking, by phone or email. We will rebook where we can. If a visit cannot go ahead because we cannot get access, we will tell you what applies before we charge anything.
Prices include GST. Payment terms are shown on your quote and invoice.
We do our work with due care and skill, and we are fully insured, covered by WorkCover and registered with QLeave (see how we are covered). If something is not right, tell us as soon as you can and we will look at it with you. Please tell us about fragile items or existing damage before we start. Your rights under the Australian Consumer Law cannot be excluded by these terms.
We handle your personal information as set out in our privacy policy.
If you are unhappy, call 1800 927 448 or email info@elevexsolutions.com.au and we will try to put it right. These terms are governed by the law of Queensland.
We may update these terms. The version you accepted when you booked is the one that applies to that booking.
Version 2026-11. Last updated 9 November 2026.
