Every job runs from a written checklist. If we miss something, tell us within 7 days and we'll return and put it right.
The guarantee is the fifth of them. The other four are what make it rare that we need it.
Tell us what you need and you get a straight, itemised quote, usually within one business day. No vague ranges, no surprises when the invoice arrives.
On time, in uniform, with commercial-grade equipment and the right method for your surface. Not a borrowed bucket and a hope.
Every service runs from a written checklist, so a Tuesday clean matches the Thursday clean and the crew never has to guess what “done” means.
We're fully insured, our crews are police-checked, and we protect floors, plants, furniture and fixtures before we start. If something's not right, we want to know and we'll fix it.
Spot something we missed? Tell us within 7 days and we'll return and put it right. We'd rather fix it properly than have you settle for less.
Call or email within 7 days, ideally with a photo.
We check it against your quote and the checklist for the job.
If it's something we missed, we return and put it right.
You confirm you're happy, or tell us what's still not right.
Work we did, or should have done, as set out in your quote. If we missed something, we come back and put it right.
7 days from the day of the job. If something only shows up later, tell us anyway and we'll look at it fairly.
Call or email us within 7 days, ideally with a photo, and tell us what you saw. The sooner you tell us, the easier it is to match what you saw.
Things outside the agreed scope, or issues unrelated to our work. If that's the case, we'll explain why and what we'd suggest.
Get an itemised quote, usually within one business day.
