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Questions

Frequently asked questions

Straight answers about quotes, insurance, how we work and where we clean. Can't find yours? Call and ask.

About Elevex

About Elevex

Who is Elevex Property Solutions?

Elevex is a cleaning and property maintenance company based in Milton QLD 4064, servicing South East Queensland. We clean the outside and the inside of homes, businesses, rentals, strata buildings and event venues. We have been in business for 8 years.

Which areas do you service?

Brisbane, the Gold Coast, Ipswich and Springfield, Logan and Beenleigh, the Redlands, and Moreton Bay including Redcliffe and North Lakes. Toowoomba is by arrangement. If your suburb isn't listed, ask and we'll tell you straight away.

Are you insured?

Yes. We are fully insured, and can provide details for strata, commercial and agency clients.

Are your cleaners police-checked?

Yes. Everyone on our crews is police-checked before they work on your property.

Quotes and booking

Quotes and booking

How do I get a quote?

Use the quote form on our website or call 1800 927 448. You'll get an itemised quote, usually within one business day.

Is the quote free?

Yes. Quotes are free and there is no obligation to go ahead.

Do you need to inspect the property before quoting?

Many jobs can be quoted from the details and photos you send. For larger or more complex jobs we'll arrange to look at the property.

What do you need from me to quote?

The address, which services you want, the type of property, when you'd like it done, and any access notes. Photos help.

Can I book several services in one visit?

Yes. The quote form lets you choose as many services as you like, and combining them in one visit is usually more efficient.

On the day

On the day

Do I need to be home?

Usually not for exterior work, as long as we can reach the outside and there's a tap. We'll agree access for interior cleans when we book.

Do you follow a checklist?

Yes. Every service runs from a written checklist, so the standard doesn't depend on who is on the crew.

What if I'm not happy with the result?

Tell us within 7 days. We'll come back and put right anything we missed. See our guarantee.

What equipment do you use?

Commercial-grade equipment, with the method chosen to suit each surface.

Methods and safety

Methods and safety

What's the difference between soft washing and pressure washing?

Soft washing uses low pressure and a cleaning solution to kill mould and algae at the root, which suits painted walls, render and roofs. Pressure washing uses force and suits hard surfaces like concrete.

Will cleaning damage my property?

We choose the method for each surface and protect plants, fixtures and furniture before we start. High pressure is only used where the surface can take it.

Property types

Property types

Do you do Airbnb and holiday rental turnovers?

Yes, to a property-specific checklist with linen, restocking and a photo check. See Airbnb and holiday rental cleaning.

Do you do bond and end-of-lease cleaning?

Yes. We clean to your agent's exit checklist, and come back if something is flagged.

Do you clean strata buildings and offices?

Yes. Strata, body corporate and commercial cleaning is quoted to a written scope and schedule.

Can you clean after an event or construction?

Yes. We offer event cleaning before, during and after, and post-construction cleaning for handovers.

More detail:

Still have a question?

Call or send a message and we'll give you a straight answer, plus a clear, itemised quote.

Call 1800 927 448Free quote